Customer service
- service@ceyoniq.com
- +49 521 / 93 18 - 2223
We love being in touch with our customers. After all, we have trust-based relationships with them going back many years. Questions arise all the time, not just when new software is installed. We support our customers before, during and after implementing our digital solutions and we are delighted every single time that we succeed in helping you out and finding the answers you need.
As a solutions provider, our customer service goes way beyond the software.
- Consulting
- Licensing
- Delivery
- Product enquiries
Service portal
In the password-protected section of our website, we offer our partners and customers a range of online services and partner resources related to our solutions. If you have questions about nscale releases, components, functions and services, check out our service portal. There you will find the latest downloads, documentation and FAQs.
Knowledge and news
Start service processes, follow the latest release news, download the current nscale versions and manuals, and access the Ceyoniq knowledge base: the service portal keeps you constantly up to date.
Access to the service portal
You do not yet have access to our service portal and would like to apply for an account? No problem – just send a short e-mail to service@ceyoniq.com with your contact details and your request. Our service team will get back to you as soon as possible.
Service portal
In the password-protected section of our website, we offer our partners and customers a range of online services and partner resources related to our solutions. If you have questions about nscale releases, components, functions and services, check out our service portal. There you will find the latest downloads, documentation and FAQs.
Knowledge and news
Start service processes, follow the latest release news, download the current nscale versions and manuals, and access the Ceyoniq knowledge base: the service portal keeps you constantly up to date.
Access to the service portal
You do not yet have access to our service portal and would like to apply for an account? No problem – just send a short e-mail to service@ceyoniq.com with your contact details and your request. Our service team will get back to you as soon as possible.
Technical support
- support@ceyoniq.com
- +49 521 / 93 18 - 2224
If a customer has a technical problem and is unable to work with the software, we drop everything and do everything we can to help. Our support team has outstanding training and a direct line to our developers. We are delighted with every problem solved – as, of course, are our customers.
If you have any questions about releases, components, functions or services relating to our nscale information platform, please contact our technical support team. They can help you with:
- Technical software and hardware issues
- Product and solution change requests
- Service portal
Service hours
Our technical support team can be contacted Monday to Friday, including regional holidays, between 8 am and 5 pm. On Christmas Eve and New Year’s Eve, we are open from 8 am to 12 noon.
Technical problems (with software and hardware) can be reported between 6 am and 10 pm, and between 8 am and 12 noon on Christmas Eve and New Year’s Eve. On Germany-wide holidays, there is no technical support and no processing of service and support enquiries.