Experience first-class support with the Ceyoniq service!
Benefit from tailor-made solutions that optimise your business processes. Rely on our team of experts to provide digital support!
Efficient and user-friendly:
Discover our service portal
We provide our partners and customers with a secure online portal offering various services and resources relating to our solutions. If you have questions about nscale releases, components, functions and services, visit our service portal to access the latest downloads, documents and FAQs.
Knowledge and news
Initiate service processes, stay updated on release news, download the latest nscale versions and manuals, and access the Ceyoniq knowledgebase-all in one place. Our service portal keeps you up to date with the latest news.
Access to the service portal
Need to access our service portal? No problem! Simply send us an e-mail to service@ceyoniq.com with your contact details and request. Our service team will get back to you as soon as possible.
Technical support
If you face any technical issues that prevent you from using our software, we’re on hand to help. Our support team is highly trained and has a direct line with our developers to solve even the most complex problems.
Need help with our nscale information platform? Whether you have questions about our recent releases, specific features, or any of our services, our technical support team is ready to help. They can assist you with:
- Technical software and hardware issues
- Product and solution change requests
- Service portal
Service times:
Our technical support team is available Monday to Friday and on public holidays between 08:00 and 17:00. On Christmas Eve and New Year’s Eve we are available between 08:00 and 12:00.
Fault acceptance for technical problems (software and hardware) is guaranteed between 06:00 and 22:00, on Christmas Eve and New Year’s Eve from 08:00 to 12:00. Our technical support team is unavailable on German national holidays. During these times, we won’t be able to process service requests or support enquiries.
Customer Care Centre
We value our long-standing relationships with our customers. The trust we’ve built over many years means we’re always happy to hear from you, whether you’re starting out with our software or have been using it for years. We’re here to support our customers before, during and after implementing our digital solutions. Do you have questions about offers, licenses, contracts and products or would you like to find out about service and maintenance agreements? Get in touch.
As a solutions provider, our customer service And this goes beyond software.
- Consulting
- Licensing
- Delivery
- Product enquiries
- Offers
- Contracts
Get in touch.
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Ceyoniq Technology GmbH is a group company of Kyocera Document Solutions.
Ceyoniq Technology GmbH
Boulevard 9 | 33613 Bielefeld
Together we develop strong ideas and implement tailor-made and individual solutions for companies and public administrations – contact us, we look forward to hearing from you!
Register for the web session now!
Ceyoniq experts share their knowledge with you at our web events. Gain interesting insights into the world of nscale.